You don’t have time to answer calls, emails, chats, DMs! Our virtual reception service agents can handle it for you and free up your time.
Ensure your customers receive round-the-clock customer service with myDI virtual reception services. Our US-based staff provides an array of communication services that will keep your customers delighted with each interaction.
Virtual Reception Services
Live, US-Based agents
Available 24/7/365
Customized ‘Playbook’ allows agents to respond just the way you want
Turn on/off as needed (when you’re busy!)
24/7/365 Chat response
Customized responses can be configured in the myDI ‘Playbook’
Live agents – better than bots! (shhhh!! don’t tell ChatGPT)
We can handle email/msg responses for you 24/7/365
Maintain amazing customer satisfaction with lightning-fast response time
We can answer your incoming emails based on existing FAQs, our Playbook or forward you those ‘hard-to-answer’ questions
Let us handle your scheduling/Calendar of appointments
We can act as your in-house receptionist and help with bookings/cancelations
Have a list of outbound sales calls to make?
Our staff of highly-empathetic agents can make your lead gen soar!
Let us handle DMs, comments & other audience engagement interactions
Continue to build your audience without getting bogged down with communications
We work with a ‘Playbook’ to act as your proxy – interacting with fans just like you would
Introducing myDI – A small business Virtual Reception Service
myDI is a virtual reception service for small businesses by Direct Interactions, a Seattle-based company with 17 years of experience. Now offering top-notch virtual reception to small businesses too! Trust us for exceptional call, text, and email handling with highly-empathetic call agents who represent well-known organizations.
TRUSTED BY:
We embrace diversity, equity, inclusion, and belonging (DEIB)
Ensure your organization is actively participating in fostering diversity, equity and inclusion by partnering with myDI. As an extension of Direct Interactions, myDI shares the well-established record of living and breathing DEI over the past 17 years. We’ve even won some accolades for how we care for our employees & customers
We can scale up (or down) as your business needs evolve
Whether you need 50 call minutes per month or 5,000, we have the staff ready to handle whatever your business requires. Our standard packages make it simple for most businesses, but we’re also happy to provide a custom quote that gets you the best coverage and best value. We also do a lot more than just answer calls — see some of our other services
Get Started Now!
