Retaining valuable employees is essential to building a skilled base of representatives that consistently provide top-notch customer service. We continue the advancement of our employee’s expertise with omnichannel training at every level.
Providing opportunities for professional growth is at the heart of what we do. For example, our Employee Resource Groups (ERGs) give members a platform to showcase their skill sets, network and collaborate to drive process improvements.
Our partnerships with experienced nonprofit service providers empower us to provide meaningful employment opportunities for people with disabilities.
Meet Bob, Quality Auditor at Direct Interactions. Bob found sustainable employment and continued support through our partnership with AtWork!
We encourage employers to work with service providers like AtWork!, Neurological Vocational Services (NVS) and PROVAIL or other similar nonprofit organizations across the country to help people with disabilities find meaningful employment. We believe in socially responsible business practices and urge employers across the US to learn more about the benefits of supported employment. For a free consultation, email our president and founder Matt Storey at matt@directinteractions.com.
Our Employee Resource Groups (ERGs) volunteer to raise funds each year for regional and national organizations that positively impact people’s daily lives. Coming together to help others overcome significant obstacles, allows ERG members to create awareness, collaborate on projects and give back to their communities. Each selected nonprofit has received a corporate match of monies raised to increase the impact of ERG volunteer fundraisers.
Our flexible and scalable US-based workforce readily adapts to support your company’s fluctuating call center volumes. Since 2007, we have cultivated a talent network designed to provide superior customer service support with a personal touch. With our omnichannel cloud contact center services, we deliver exceptional CX for your organization. Our team of customer service experts are supported through real-time communication, customized KPIs powered by AI dashboards, and business analytics with interactive visualizations perfectly blended to optimize performance while protecting company and customer data.
