How Direct Interactions is Assisting American Red Cross to Amplify Contact Center Services in Disaster Response with AWS Technologies
American Red Cross is a non-profit humanitarian organization that provides emergency assistance, disaster relief and preparedness education in the United States. Volunteers and donors provide services including training and certification as well as blood donation and support to military families.
In their mission statement, it is said that “the American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.”
When disaster strikes, the American Red Cross is there to provide support whether it be house fire prevention or relief after a multi-state natural disaster. According to the American Red Cross, they “respond to an emergency every 8 minutes” and “to an average of more than 60,000 disasters every year.”
In these instances, it is crucial to have friendly and empathetic voices on the phone to provide accurate information on how to receive support.
To rapidly provide disaster relief information to callers, the American Red Cross brought on experts at Direct Interactions who utilize Amazon Connect technologies. As an AWS Network Partner, Direct Interactions implements personalized customer service solutions with high-quality voice and custom interactive voice response (IVR).
As an outsourced work-from-home call center, Direct Interactions can quickly deploy a team of experienced agents to take calls and support those in need.
With the employment of AWS technologies, the American Red Cross and Direct Interactions have streamlined disaster relief call efficiency. Direct Interactions’ skilled agents swiftly provide information to callers over the phone.
AWS allows the agents to accurately organize information and quickly relay answers to a caller’s questions. Amazon Connect technologies elevate the abilities of a contact center and provide ease and simplicity to both agents and callers alike.
Learn more by contacting Direct Interactions at 866.972.4162 or by visiting www.directinteractions.com.
Direct Interactions delivers customer interaction solutions that utilize staff that work from home. Direct Interactions grew to 1200 employees in 2020, working for clients like the state of Ohio and Amazon.com. The “home-sourcing” model is a cost effective alternative to offshore and conventional call centers. Direct Interactions utilizes innovative technology and rewarding business practices to reduce the costs of operations and gain a competitive advantage for our clients. By providing the most worker-friendly environment possible, Direct Interactions is able to attract the highest caliber talent.
