AWS Amazon Connect

DEPLOY YOUR CONTACT CENTER

IN THE CLOUD

Use Cases

High-quality voice and interactive chat experiences support your customers from anywhere. Control one user interface for analytics, queuing and contact routing.

Artificial Intelligence & Machine Learning

Amazon Connect makes it easy to understand customer sentiment, enable a custom interactive voice response (IVR) and advanced features like chatbots.

Agent Productivity

Give your agents the ability to be proactive and more productive. Glean knowledge from customer profiles, track follow-up tasks to answer questions quickly.

Case Studies

"The people at DI have handled our calls with professionalism and enabled us to stay focused on our core business. We feel like they're an extension of our team, not just a vendor."

“Direct Interactions Inc. has been a great partner. The team is professional; passionate; and willing to be flexible as our business needs change. They work diligently to provide compassionate services to our clients which is essential in our business. Their responsiveness and attention to detail truly sets them apart and makes working with the team a sincere pleasure. I very much look forward to our continued partnership”

AWS Service Experience

Many Direct Interactions employees have achieved AWS Certification, including AWS Cloud Practitioner and Solutions Architect. Our team has the ability to launch Amazon Connect instances on the fly to help your project use advanced AWS features and services.