In a world led by advancing technology, it’s more important than ever to engage innovative technological capabilities in your operations. We’re here to help you navigate growing industry expectations with our technical expertise.
At Direct Interactions, we know that digital transformation is more than just having the technology, it’s about what you gain from those tools. Through artificial intelligence, cloud services, and business visualization tools, we can maximize the efficiency of your business.
AI quality monitoring solutions empower our QA team to promote efficiency, productivity, and accuracy. With segmented deep-dive data analytics, our team of experts can assess the sentiment and emotions of conversations like empathy and customer satisfaction.
The cloud is essential to providing scalable and reliable contact center services in today’s world. Our cloud-based solutions seamlessly integrate with other enterprise applications providing omnichannel support with real-time communication.
We combine AI with a team of quality experts focused on customized KPIs to promote high performers as a baseline for customer service standards. Optimizing CX requires rapid feedback to address customer service issues. Our business visualization analytics solutions provide a graphic interface in a centralized hub to quickly highlight key client values demonstrated for each incident call type promoting organization and efficiency.
Today’s customers communicate through chat, SMS, email and social media. Our cloud-based platforms allow omnichannel support capabilities so your customers can reach out with the channel of their choice. Engaging customers across media channels improves satisfaction scores and helps build your brand. Contact us to find out how we can provide a better customer service experience.
Our flexible and scalable US-based workforce readily adapts to support your company’s fluctuating call center volumes. Since 2007, we have cultivated a talent network designed to provide superior customer service support with a personal touch. With our omnichannel cloud contact center services, we deliver exceptional CX for your organization. Our team of customer service experts are supported through real-time communication, customized KPIs powered by AI, and business analytics with interactive visualizations perfectly blended to optimize performance while protecting company and customer data.
As an AWS Network Partner, Direct Interactions has the capabilities to deliver innovative solutions with AWS technologies. We can implement personalized customer service solutions that integrate with your existing infrastructure to seamlessly provide your customers with top-notch service.
