Seattle, WA — In celebration of Earth Month this April, Direct Interactions, a US-based outsourcing remote contact center, proudly reaffirms its commitment to environmental responsibility by maintaining a carbon neutral operation.
Unlike traditional on-site call centers, Direct Interactions was designed to operate remotely since its creation in 2007. This home-sourcing model dramatically reduces carbon emissions by eliminating the need for daily commutes, large office spaces, and high-consumption operations. Research has found that the average in-person office worker has an average carbon footprint of almost 2 tons of CO2e each year. Remote work reduces this number by about 54%, making Direct Interactions’ operations generate significantly less CO2 compared to conventional contact centers.
To address the remaining emissions generated from necessary digital infrastructure and operations, Direct Interactions invests in third-party verified carbon offsets from reputable environmental organizations. This ensures that every ton of carbon emitted is balanced out by efforts that reduce CO2, making Direct Interactions proudly carbon neutral.
“We’re proving that contact centers can deliver top-tier service without compromising the planet,” said Jonas Nicholson, CEO at Direct Interactions. “Our clients not only benefit from exceptional customer service, but they also contribute to a sustainable future simply by choosing to partner with us.”
In a world where sustainability is more important than ever, Direct Interactions is setting a new standard for environmentally conscious outsourcing solutions.
To learn more about Direct Interactions and how your company can benefit from sustainable outsourced contact center services, visit www.directinteractions.com.
